Setting work expectations informs staff of what is required for successful work performance. Involving employees in this process increases buy-in and clarifies how their work contributes to the goals of the organization.
The bottom line of work performance expectations: the supervisor and the employee should be able to answer the following questions in the same way:
- What are the employee’s major responsibilities for the review period?
- How will the responsibilities be measured for success?
- Why is the employee doing what he/she is doing?
- How will the supervisor and employee communicate and work together to prevent problems and overcome barriers?
Once expectations are set, meet regularly (at least once per month) in a confidential setting to review progress and offer assistance.
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