Saturday, August 16, 2014

Here's a photo of Dennis in action last night as he presented his pro bono workshop at the Legal Secretaries Incorporated Conference. Part of Dennis' talk covered having difficult conversations - specifically, using the POISE model to approach someone about a problem. 

Here's what POISE means: Before you start talking, make sure you are prepared to clearly state the following:
P - Purpose (Express your positive purpose.)
O - Observed (State your observations to minimize defensiveness; don't begin with "you".)
I - Impact (State the impact to promote problem solving; again, don't begin with "you".)
S - Situation (Ask for solutions and consider options.)
E - Evaluate (Set a date to evaluate progress.)

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